Testimonials

Your company recently completed a partial remodeling of our kitchen, and we wanted to express our appreciation to the staff that worked with us throughout the process. They were competent, customer-focused, and very congenial in their dealings. More specifically, Mike Schell's advice and patience in working with us on the color selections for the backsplash and the quarts countertop, etc. was commendable. He offered sage advice while at the same time not pressuring us. He presented different options and explained the pros and cons of each. His follow up with us prior to our decision was very good. He made and excellent first impression and that and his persona is why we decided on going with McKenna! Likewise, your project manager was similarly impressive. He was "on top of the project" throughout and kept us up to date on the progress of each of the steps. He was instrumental in ensuring that the project was completed in a well planned and timely fashion. His advise and routing visits to the project during the installation were extremely beneficial and his positive demeanor and amicable working relationship with the installers, plumbers, and carpenters was obvious. His professionalism was beyond outstanding! Finally, George from Fine Design Tile, was very polite and pleasant. He was meticulous in the installation of the backsplash and it was very apparent that he was concerned delivery a quality job. You are fortunate to have such a quality professional staff representing your firm- somewhat uncommon in the service sector of today! Suffice it to say, we were very pleased and would certainly recommend your company.

Just a note to tell you how please I am with the kitchen remodel completed this summer by the talented and dedicated people at McKenna's. It started with the design discussions with Jim Gabriele. His creative suggestions and knowledge, combined with computer graphics that provided instantaneous realization of the ideas involved helped me figure out what I wanted and gave me confidence that my desired were understood and being met. The wide array of cabinet styles, materials, and hardware on display satisfied my needs comfortably, as did the similarly full scope of sinks, faucets, and other kitchen utilities. Jim accommodated my needs as I settled on appliances and the whole design came together smoothly. The Project Manager contributed to the detail planning and kept things moving, and me up to date, as the construction date neared and work began. He easily answered all the myriad questions that typically come up in such home based "major surgery". I appreciated his attention to keeping the rest of the house dust-free as well as daily clean-up and trash haul-away. Dom, the carpenter and lead man for the hands-on work, was entirely devoted to quality craftsmanship and satisfying all my needs, including the eventual minor detail adjustments as the work proceed. Drywall, tile, electrical, and plumbing people all did their parts well, and in all cases I found them easy to work with and flexible in dealing with the subtle surprises that arise in a 100-year-old house. In all, my new kitchen is spectacular and I appreciate all that the McKenna's people did to achieve it for me.

I'm sending this to thank your company for doing an outstanding job installing our kitchen countertops, backsplash, faucet, and disposal. After visiting our home, Mike Schell showed us a variety of the above items that he felt would meet our kitchen needs and tastes. His help was greatly appreciated to minimize our selection to those items that he felt we would like. Once the selections we finalized, the project manager did an outstanding job in managing the installations and insuring everything was completed on time. Jim Evans installed our disposal and faucets and explained to to best use and care for this equipment. Jim also installed our hot water heater a few months earlier. Hopefully, we don't have any problems, but if we do we are confident that your company will provide whatever support is needed.

Over the past year your company has remodeled two of our bathrooms, finishing the job two weeks ago. This process started last summer when my wife and I walked into your showroom in Henrietta. We selected McKenna's because of your reputation for quality work and honest treatment of customers. A gentleman approached us asking if he could help. We indicated that we wanted a few minutes to look around. After a few minutes Mike Schell again appeared and thus began a relationship with your company. Mike walked us through the process of selecting materials and scheduling the work.. His style of listening and suggesting options gave us great confidence that we would end with bathrooms that lived up to our hopes. He seemed to be able to read us, giving into our vision but at the same time was able to provide counsel. We came to value Mike's experience, his judgement, and his forthright approach. Our faith in Mike and your organization proved to be well placed. In every instance, and with all of the people we engaged, including Gary, office personnel, and the skilled work men, Sean and Brian, we found ourselves feeling confident that our trust was well placed. We are pleased to share with you the total satisfaction we feel with the work accomplished in our home by your organization. Under the direction of Mike Schell, oversight of Gary, and the skilled work accomplished by Sean and Brian we have not one wish that the jobs were done differently. Not often is that one's experience. Thank you for making available to us this array of talented and skilled individuals. We are particularly grateful for the services of Mike Schell.